FAQ
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Reservations Accommodation Terms
- 05. Check-in/Check-out
- 06. Guest Services
- 07. Facilities
- 08. Rates Payment
- 09. Access Transportation
- 10. Membership Program
Please do so from “Edit Member Information” in your Member My Page.
https://membership.by-onko-chishin.com/auth/login/
There is no expiration date. Please click here for more details.
https://by-onko-chishin.com/en/destination-club#membership-rank
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Payments can be made via e-money (transportation IC cards, iD).
Membership registration is required to access benefits and other services.
https://membership.by-onko-chishin.com/auth/signup/
Please proceed via the “Membership Cancellation” section within your My Page.
https://membership.by-onko-chishin.com/auth/login/
Yes, we offer them for loan. As quantities are limited, please let us know in advance if you would like to use one.
Beverages on the menu are included in your accommodation fee.
We offer DVD/Blu-ray players, memory foam pillows, and humidifiers.
As a general rule, items are kept at our property for three months.
Please refer to our website for information regarding the membership program.
https://by-onko-chishin.com/destination-club
We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.
We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.
We offer plans with dinner and breakfast, or breakfast only.
Registration is free of charge. For details, please see here.
https://by-onko-chishin.com/destination-club#会員登録
Rates vary depending on the date, number of guests, and room type. Please check our official website or call the hotel.
Please inquire via our official website or by telephone.
We will do our best to accommodate your request; please feel free to consult with us.
No, there are not.
Dinner is served at either 18:00 or 19:00.
We are unable to offer in-room dining. Meals are served in the dining area.
Each room accommodates up to 4 guests.
Register for membership here:
https://membership.by-onko-chishin.com/auth/signup/
Cancellations are free of charge up to 8 days prior to arrival.
A 10% fee applies from 7 days prior, 50% from 3 days prior, and 100% for cancellations on the day before, the day of arrival, or no-shows.
*Cancellation policies may vary depending on the plan.
Please review the specific terms of your reserved plan in advance.
Pets are not permitted.
*Except for assistance dogs for persons with physical disabilities.
For accommodation reservations, please click here.
Yes, we welcome guests traveling alone.
Please select the number of guests when booking.
The entire facility, including guest rooms, is non-smoking. A designated smoking area is available in the courtyard.
【Guest Room Amenities】
Makeup remover, soap, toner, all-in-one gel, shampoo, conditioner, samue, sleepwear, tabi socks, hanten jacket, face towel, hand towel, bath towel, toothbrush, hairbrush, shaving cream with razor (men), shower cap (women), cotton pads (women), hair ties, body towel, hair dryer, humidifier, etc.
Massage services are available.
From ¥4,200 for 40 minutes
Child rates vary depending on the age category.
Rates can be confirmed by selecting the appropriate category (with or without meals/bedding) in the guest settings on the booking screen.
We will arrange one through a nearby cake shop.
Please contact us at least 3 days in advance.
The facility is not wheelchair accessible.
The “Forest View 1st Floor Flat Japanese-Western Room” is a barrier-free room without steps.
Infants and children are welcome in select guest rooms.
All beverages during meals, drinks at the bar, and room service are provided free of charge.
Check-in is at 3:00 PM
and check-out is at 11:00 AM
.
Yes, room service is available.
We offer a selection of beverages and light snacks.
With a few exceptions, these are included in your stay and can be enjoyed free of charge.
All rooms are non-smoking.
A designated smoking area is provided separately.
We accept the following payment methods:
• Cash (JPY)
• Credit cards
• UnionPay
• Electronic money (Transportation IC cards, iD).
A smoking area is provided in the courtyard on our premises.
The scheduled shuttle service is as follows.
[Outbound] Departs Otaru-Chikkō Station: 14:45, 15:45, 16:45
[Return] Departs the hotel: 10:30, 11:10
If you would like a different time, please contact us.
We provide shuttle service from JR Otaru Chikko Station to the property.
Advance reservation is required. Please contact the property.
Please contact us at TEL 0134-51-5151
Email [email protected]
.
Our address is as follows:
Otaru Ryotei Kuramure
〒047-0154
2-685 Asarigawa Onsen, Otaru, Hokkaido
The onsen facilities are available exclusively to overnight guests.
